TERMS AND CONDITIONS OF ONLINE SALE

The products offered on this page are intended for consumption, so the purchase and sale contract is made at the time the customer issues express confirmation of their order. For this reason, ILIADIS Madrid recommends reading the entire legal notice and these general conditions before accepting the order.

This contract is concluded within the legal framework established for Electronic Commerce by Law 34/2002 on Information Society Services and Electronic Commerce, taking into account Law 7/1996, of January 15, on the regulation of commerce. retail, Law 7/1998, of April 13, on general contracting conditions, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the defense of consumers and users and Law 3/2014, of March 27. The contract conditions are the following:

1. Prices

The current prices that appear on the website at the time of placing the order will apply.

All prices are including VAT. In any case, you are informed that our online store is dedicated to consumers. If you represent a company, keep in mind that you must request an invoice with VAT so that as a company, you can claim the VAT amount.

Prices may be reviewed and modified at any time if conditions require it. In any case, the prices reflected at the time of purchase by the user will not be modified and will be fully applicable.

Likewise, and unless notified, shipping costs, if any, will be included in the price.

2. Purchase procedure

You must select the items that interest you by informing the number of units and “clicking” on the “buy” button to add them to your "Cart", whose icon appears at the top of the Website.

At any time you can view the contents of the shopping cart, where you can see the selected items, their price, taxes and shipping costs. From this same window, before sending the order you can correct, change or cancel the selected products. When you have finished choosing products, press the checkout and continue option.

If you are registered as a user, you will have to provide your credentials, otherwise you will have to provide your email and create an account with your personal information and password. Once the user's data has been validated, the delivery address will be confirmed and the shipping method will be chosen.

Subsequently, it will be necessary to accept the Purchase Conditions by checking an acceptance box. As a last step, you must choose the payment method and you will be redirected to the payment gateway. Once the process is completed you will receive a confirmation of the purchase made.

3. Payment Systems

ILIADISMadrid.COM has a way to accept order payments, with very high security standards to ensure payment with complete confidence.

Only payments will be accepted by the following means: Credit or debit card (VISA and MASTERCARD), BANK TRANSFER and Paypal.

Payment of the price of the products will be made through:

• Payment by credit or debit card. Visa, MasterCard or MASTERCARD. The customer can choose to pay by credit or debit card, so that the operation will be confirmed at the time the order is placed.

• We guarantee that each of the transactions carried out on ILIADISMadrid.COM is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. ILIADISMadrid.COM uses a server based on standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network.

• Likewise, the data about your credit card is not registered in any database but goes directly to the Bank's POS (Point of Sale Terminal).

• Additionally, we inform you that in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). This way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD card in our store.

• In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of the card. your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

• Important: Credit card fraud is a crime, and ILIADISMadrid.COM will take legal action against anyone who makes a fraudulent transaction in our online store.

4. Purchase receipt

Every time the company receives an order, a confirmation email is sent with all the information about your order (order number, estimated delivery date, complete delivery data, products purchased, units, prices, total payment, etc.) within 24 hours of receipt.

We advise you to check that everything is correct, if you detect any anomaly, contact us so we can modify it. If you do not receive the document immediately check your spam folder. You can also download it in your order history in your customer account on the website.

The receipt will contain, among other information, your order number. We advise you to save it and indicate it to us in all queries you make to us. With it we can locate your data in our system quickly.

All shipping options are subject to availability. If, for any reason, the products in your order are not available or are unduly delayed, we will offer you other options that suit your needs or cancel the order and refund your money.

5. Modification of orders

If your order has not yet been processed and you decide to exchange for a product of greater value than the one you placed with us, contact us at email iliadismadrid@hotmail.com

If you would like to add products to your order and it has already been shipped, please place a new order for those items.

6. Shipping methods, deadlines and transportation.

Shipping costs: The user will be able to choose the type of shipping from the different types that exist at that time during the purchase process.

Delivery period: Shipments will be made once proof of payment for the order is received, unless the product is not in stock.

Delivery times are approximate.

Unless otherwise agreed and as long as there is availability, you will receive your order within the following deadlines by the transport company.

Orders placed after 2:00 p.m., on weekends or on local holidays in Madrid or national holidays in Spain, will be deemed to have been placed on the immediately following business day.

All orders with the WAREHOUSE PICKUP method have a preparation process of approximately 12 business hours. The customer will receive an email indicating that their order is now ready for collection. You will have 14 business days to withdraw it. After this time it is considered that you have waived your collection and will not accept any return of your purchase.

In the event that your shipment is returned to the sender for reasons beyond the control of ILIADIS Madrid, you will have a period of 7 days to resolve the situation before considering your order as waived. If you require a new shipment of your order, you will have to pay twice the shipping cost you paid. If you want to return products that accept it, the shipping costs that you paid will be subtracted from the cost of returning your order.

Items that did not require any manipulation when preparing the order will be accepted for return within a maximum period of 15 days.

To make the return you will have to request the service by emailing iliadismadrid@hotmail.com

Return transportation costs must be assumed by the customer.

The credit will be made to your account depending on the payment method used (bank transfer, credit card or PayPal). If, for reasons beyond the control of ILIADIS Madrid, the package is returned to sender by the transport agency, the customer will have a period of seven calendar days to contact us to resolve the incident.

To avoid errors, we recommend checking your shopping cart before shipping.

Transport: On our website you will have the status of your order updated with periodic updates so that you can check the status of your order or, we will send you a tracking number for your order so that you can check the status of your order. through the logistics platform.

7. Cancellations and Returns.

You have seven (7) calendar days from delivery to the address indicated by the client (by virtue of the provisions of articles 68 et seq. of Royal Decree 1/2007 - according to the wording given by Law 3/2014 - ) to inform us that you exercise this right, provided that the product has not been used and is in perfect condition as you received it, with its original labels and packaging.

The exercise of this right will be carried out without any penalty and without the need to indicate the reasons, although the client must bear the direct cost of returning the order to ILIADIS Madrid.

To formalize the right of withdrawal, you must contact JOSÉ MOJARRO SANCHIDRIÁN, at the address ILIADISMADRID@HOTMAIL.COM, sending a completed withdrawal form that accompanies these Terms and Conditions or sending a reliable communication instead. The cost of the return will be borne by the customer and must occur within seven (7) calendar days following the date on which the customer informed.

The refund of amounts paid will be carried out as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the client has informed of his decision to withdraw.

7.1. Right of withdrawal. In accordance with the provisions of article 103 of the TRLGDCYU, the right of withdrawal will not be applicable to contracts that refer to:

a) The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.

b) The supply of goods in accordance with the specifications of the consumer and user or clearly personalized.

7.2. Return defective products. Where you have purchased Products as a consumer, you also have legal rights under EU regulations and our national laws covering the sale of faulty or non-conforming products. These rights (including the right to repair, replacement or price refund in certain situations) apply to all consumers during the official warranty period established by law (one year on seams and hardware).

If you wish to return the products because they are defective, please contact us by email iliadismadrid@hotmail.com

At the time of delivery you must inspect the product. If you detect any anomaly or knock during delivery, we recommend that you inform the operators and leave a written record on the delivery note. If you do not want to keep the shipment, tell us so that they can take it away and replace it immediately.

If you detect it later and within a maximum period of 4 days, you must write to iliadismadrid@hotmail.com and with the receipt number, attach a photo of the delivery note and a photo of the damage. Once we have your information we will try to evaluate it with the transport information and if appropriate we will make the change.

8. Commercial guarantee.

We guarantee that we will deliver products that comply with the contract, that is, that they conform to the description made and have the qualities of the product that has been presented and we will respond with respect to any lack of conformity that exists at the time of delivery of the product. .

In the event that any product is defective, we will proceed, as appropriate, to repair, replace or terminate the contract, the procedures being free of charge for the customer.

9. Questions or complaints.

The user can direct their doubts, complaints or queries about order tracking to:

COMPANY NAME: JOSÉ MOJARRO SANCHIDRIÁN

ADDRESS: Industrial estate Camino de Rejas 1. Warehouse 1. CP 28821. Coslada. Madrid

CONTACT EMAIL: iliadismadrid@hotmail.com

TELEPHONE: 34 629 52 32 79